Frequently Asked Questions


Q. Is a referral necessary to attend Physio?

No, a referral is not necessary. However if you have one, please bring it so we can call the doctor if required. Please note that if you have hurt yourself at work and you are covered through a Workers Compensation Scheme, or you are a Medicare or Dept of Veteran’s Affairs (DVA) patient, you need a referral.

Q. What do I bring to my first visit?

We ask that you arrive 15 minutes prior to your appointment time to complete New Patient Paperwork.

Please bring the following items only if you have them:

  • Any X-Rays, scans or other tests
  • Your health fund card (if you have one). You do not need to bring this if you’re a Workers Compensation, DVA or Medicare patient.


If you are a Workers Compensation Patient, you need to bring:

  • A doctors referral
  • A current Workcover Medical Certificate
  • Insurance company details, including Case Managers name, contact details and your claim number (if you already have it).


If you are a Medicare Patient, you need to bring:

  • An EPC referral or patient care plan from your GP
  • Your Medicare card.


If you are a DVA Patient, you need to bring:

  • A DVA referral from your GP
  • Your DVA card

Q. What do I need to wear for my consultation?

Please bring appropriate clothing for the physiotherapy assessment of your injury, e.g shorts, singlet or sports top for ladies. For neck problems the physiotherapist is likely to ask you to remove your top and for lower back or leg injuries you may be required to remove your trousers. If required we have shorts and gowns to allow for privacy and access to the injured area.

Q. What to expect at my first visit?

The initial consultation generally consists of three parts: Interview, examination and treatment.

During the interview, we uncover and learn about the nature of your problem.

The examination that follows is a multi-joint assessment which allows us to come up with a list of important, objective measurements.

Some of these measurements will be used as markers for comparison at follow up consultations.

You will also receive treatment in the first visit and generally be given a personal Home Exercise Program. For your following visits, treatments are usually 30 minutes, but can be longer depending on your condition.

Q. What are your opening hours?

Mon, Tues, Wed, & Fri – 8am – 6pm
Thursday – 8am – 9pm
Saturday – 8am – 1pm

Payments & Cancellation


Q. What is the cost of your consultation?

  • Initial Consult (30 mins) $90.00
  • Initial Consult (60 mins) $140.00 (for difficult / complex conditions)
  • Standard Consult (30 mins) $80.00
  • Standard Consult (60 mins) $140.00
Remedial Massage
  • Standard Consult (60 mins) $100


Q. How do I pay?

Hunter Physiotherapy does not offer account facilities. Payment is required at the time of your consultation. If you are a patient with a private health fund with physiotherapy cover, please bring your health fund card along. We have the HICAPS system. This means you can swipe your card and immediately claim your health fund rebate and only pay the gap. Otherwise we accept cash, EFTPOS and credit card (We do not accept American Express).

Q. What happens if I need to cancel my appointment?

Should you need to cancel or reschedule an appointment we do require notice. We are a busy clinic and have people waiting for appointments, so we appreciate a phone call if you are unable to attend or if you are running late to your appointment.

The following cancellation fees will be charged if the appointment is cancelled.

  • More than 24 Hours notice – No Charge.
  • Between 24 and 2 Hours notice – $40
  • Less than 2 Hours notice OR Failure to Attend Appointment – 100% of Scheduled Fee